A leading US security official will present some of the innovative methods the agency responsible for travellers’ safety employs to keep airline passengers safe while enhancing the experience, when he addresses the region’s premier tourism gathering next week.
John Daly of the Transportation Security Administration (TSA) has confirmed his participation in the State of the Industry Conference (#SOTIC2013) organized by the Caribbean Tourism Organization (CTO) in collaboration with the Martinique Tourism Authority. He will discuss the agency’s approach to implementing Risk Based Security (RBS) initiatives to improve both security effectiveness and the passenger experience.
Mr. Daly is the regional director for the Western Hemisphere in the Office of Global Strategies, the Transportation Security Administration’s international affairs division.
“I am honoured to receive and accept CTO’s invitation to participate in the State of the Industry Conference on behalf of Transportation Security Administration’s Office of Global Strategies. I look forward to sharing ideas with government and industry leaders on ways we can continue to work collaboratively on improving both security and customer service in the aviation sector,” Mr Daly said.
The US security official will join the panel, It’s the Experience, Stupid!, during which the panellists will discuss different areas of the importance of creating a visitor experience that is memorable and ultimately profitable.
Mr. Daly will be joined on the panel by Michael Ronan, the vice president of government relations for the Caribbean, Latin America & Asia regions for Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises. He is also the vice- chairman of the operations committee of the Florida-Caribbean Cruise Association (FCCA); and Martinique’s commissioner of tourism, Karine Roy-Camille. The lead presenter and moderator is Vincent Vanderpool-Wallace of the Caribbean Tourism Development Company (CTDC).
The theme for the State of the Industry Conference is “Perfecting the Experience. Delivering Authenticity.” The annual conference brings together tourism professionals, academics, researchers, policy-makers and journalists. It will be held from 15-18 October and will be preceded by the CTO business meetings – including meetings of the CTO Board of Directors and the Council of Ministers and Commissioners of Tourism.
For more information on how you can register and learn more about the conference, visit www.onecaribbean.org